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Multifactor Authentication Instructions

Proof-up Instructions

Multifactor authentication (MFA) requires approval through a mobile push notification, phone call, or
text message code after providing credentials (username and password). This keeps your account secure
even if your password is stolen. The proofup process will need to be done before MFA is enabled for
your account. For VPN users, MFA is enforced, and proofup will need to be completed before access is

Instructions below detail self-service options for MFA.  If you prefer not to use your mobile phone, please contact your local IT department to be issued a hardware MFA token which will satisfy this requirement.  MFA tokens require IT staff to configure and enroll the token on your behalf.

The first time you login to Microsoft Proofup, you will have to choose which method to use for
multifactor authentication. After a method is chosen, a summary page will appear where methods can
be added, removed, or changed.

Note: Depending on whether a multifactor method has been set up before or if there is an active login
session, the following screen shots and steps may look slightly different. See the Proofup Appendices
in this document for details on alternate proofup pages.

  1. Go to and login with your SCCCD credentials
  2. On the next page you will have 3 options:
    1. Authentication phone – to receive text messages or phone call for multifactor.
    2. Mobile app – to receive a push notification approval message for multifactor.
    3. Office phone – Avoid this method as you will not be able to login offsite.
    4. Additional Security Verification Window
  3. Follow the section below for whichever method you choose.


 The Microsoft Authenticator app receives push notifications to approve login attempts. This method is quicker and more convenient than having to type in one-time codes from text messages. 

  1. Download and install the Microsoft Authenticator app on your Android or iOS device 
  2. On your computer, go to and login. Select Mobile app from the drop down, check receive notifications for verification, and click Set up.
  3. Configure Mobile App
  4. You will be presented with a QR code on your computer.
  5. Configure Mobile App Window
  6. Open the Microsoft Authenticator app on your phone. Click add account. This option might be hidden in the vertical ellipsis ( ⋮ ) menu on some platforms. Select work or school account and choose scan QR code. When the camera opens up, proceed to scan the QR code on your computer screen. After a few seconds, you will receive a message that it has been successfully added.

  7. Authentication App Window 

  8. Add Access window
  9. Configure Mobile App 5
  10. Configure Mobile App 6
  11. Click next on the computer screen. you will be asked to approve a notification through the Microsoft Authenticator app. Approve the notification on your mobile device.
  12. Configure Mobile App 7
  13. You may be asked to provide a mobile number as a backup in case you lose access to the mobile app. Provide that number at this time and provide the texted verification code if applicable.
  14. Click done.

  1. Go to and login. 
  2. Select authentication phone from the drop down and enter your 10-digit phone number including area code. Choose to receive a text message or phone call based on your preference. 
  3. Configure Mobile Phone
  4. Click next. 
  5. You will receive a text message or phone call. Enter the code you receive. 
  6. Image of phone receiving a text message with verification codeExample: Mobile text verification 
  7. Window prompting to enter verification code receivedExample: Verification field in browser for initial text setup 
  8. 5. Click verify. 
  9. 6. Click done. 

The following is optional and only needed if you have added multiple authentication methods and need to change your preferred method. 

  1. Go to to see your additional security verification summary page. If you see the same initial multifactor signup page earlier in this guide, you may need to logout of Office 365, close all browsers, and go back to the Proofup link and login. 
  2. Window asking for additional security verification
  3. To change your preferred option, click the drop-down below “what’s your preferred option?” and choose one of the following: 
    1. Notify me through app: You'll receive a push notification through your authenticator app that you have a waiting verification prompt.
    2. Call my authentication phone: You'll get a phone call on your mobile device, asking you to verify your information.
    3. Text code to my authentication phone: You'll get a verification code as part of a text message on your mobile device. You must enter this code into the verification prompt for your work or school account.
    4. Call my office phone: You'll get a phone call on your office phone, asking you to verify your information.
    5. Use verification code from app: You'll use your authenticator app to get a 6-digit rotating verification code you will type into the prompt. The code changes every 30 seconds.
    6. Windows asking what's your preferred option
  4. After choosing your preferred method, click Save. You may be required to verify you can authenticate with the method chosen. 

  1. After proofup is completed and MFA has been enabled by District or Campus IS, go to and click sign in 
  2. Login with credentials
  3. Approve in the mobile app or click use a different verification option to provide an authenticator app code, token code, or text message code.
  4. Window informing user that a verification code has been sent
  5. After MFA approval, you will be redirected to the portal.
  6. The experience will be similar for other SSO-enabled applications such as Office 365. 

  1. If you see this page, click add sign-in method
  2. Image of prompt with Security Info
  3. Choose a method and confirm
  4. Prompt with Add a method
  5. Follow onscreen instructions, the steps will be similar to the above mobile app/phone configurations. 

  1. If you see the following page, click next to set up the Microsoft Authenticator app or “I want to set up a different method” to use a phone
  2. Prompt advising users to keep your account safe
  3. Prompt asking user to choose a different method
  4. Follow onscreen instructions, the steps will be similar to the above mobile app/phone configurations.