Password Help and Reset

Note

The password reset system will only work if you have previously updated your communication preferences in My Portal.

Reset your Password

Who are you?

The first step to resetting your password is to prove your identity.  You will need your User ID and email suffix (domain). Then you will complete a CAPTCHA check to prove you are human.

Step 1 User ID

Students

studentID@my.scccd.edu

Your User ID is your 7-digit student ID number and @my.scccd.edu.  

Example for Student ID: 0999999

User ID: 0999999@my.scccd.edu

Fresno Employees

loginID@fresnocitycollege.edu

Your User ID is your login ID number and @fresnocitycollege.edu.  

Example for Login ID: zz999

User ID: zz999@fresnocitycollege.edu

Clovis Employees

loginID@cloviscollege.edu

Your User ID is your login ID number and @cloviscollege.edu.  

Example for Login ID: zz999

User ID: zz999@cloviscollege.edu

Reedley Employees

loginID@reedleycollege.edu

Your User ID is your login ID number and @reedleycollege.edu.  

Example for Login ID: zz999

User ID: zz999@reedleycollege.edu

District Employees

loginID@scccd.edu

Your User ID is your login ID number and @scccd.edu.  

Example for Login ID: zz999

User ID: zz999@scccd.edu

Madera and Oakhurst Employees

loginID@scccd.edu

Your User ID is your login ID number and @scccd.edu.  

Example for Login ID: zz999

User ID: zz999@scccd.edu

Get back into your account: Why are you having trouble?

Step 2: Get back into your account

Select the first option if you forgot your password, and you will be provided options to reset your password by using information (email or phone number) you provided in MyPortal.  If you have not provided additional contact information, then you will need to contact the Help Desk between the hours of 8:00 am - 5:00 pm.

Help for Students

Help for Faculty & Staff

Select the second option if you know your password, but you tried incorrect options too many times.  Your account is now locked and you need to unlock it. The steps to unlock your account are nearly the same as to reset your password.

Forgot password: Verification Step 1

The email or phone number used to send the verification code is determined by the information you provided in MyPortal in the Communication Settings.  If using the text or call option, you will need to enter the phone number you supplied in the Communication Settings.  See hint to know which number.

  • Email: An email with a verification code will be sent.
  • Text: A text with a verification code will be sent. 
  • Call: An automated voice call will provide the verification code.

verify through text

 

Enter the verification code that was sent to you either by email, text or call.

 

Step 4 verification code entry

Choose a new password

enter new password

Enter your new password.  Then enter it a second time to confirm you entered it correctly.

The new password must meet password security requirements:

  • 8 character minimum
  • Must contain 3 of the four following categories:
    • Capital Letter
    • Lowercase Letter
    • Number
    • Symbol
  • Must not be the prior two passwords
  • Must not include 3 or more contiguous letters from login, name, or email.
    (Name includes first, last, display name, or account name, etc.)

Success

Your password is now reset.  You can return and use your new password to access MyPortal, email, Canvas, and other tools.

 

Your password has been reset

Reset Password Now

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