Password Help and Reset
The password reset system will only work if you have previously added a cell phone number, email address, or both into the MyPortal Communication Preferences (If you are not logged in you will be required to do so before accessing the Communication Preferences form). After updating your contact information in Communication Preferences, you will need to wait 30 minutes before trying to reset your password.
Students: The password reset tool requires that you enter your User ID using your 7-digit student ID number and @my.scccd.edu.
Example for Student ID: 0999999
User ID: 0999999@my.scccd.edu
Who are you?
The first step to resetting your password is to prove your identity. You will need your User ID and email suffix (domain). Then you will complete a CAPTCHA check to prove you are human.
Students
studentID@my.scccd.edu
Your User ID is your 7-digit student ID number and @my.scccd.edu.
Example for Student ID: 0999999
User ID: 0999999@my.scccd.edu
Fresno Employees
loginID@fresnocitycollege.edu
Your User ID is your login ID number and @fresnocitycollege.edu.
Example for Login ID: zz999
User ID: zz999@fresnocitycollege.edu
Clovis Employees
loginID@cloviscollege.edu
Your User ID is your login ID number and @cloviscollege.edu.
Example for Login ID: zz999
User ID: zz999@cloviscollege.edu
Reedley Employees
loginID@reedleycollege.edu
Your User ID is your login ID number and @reedleycollege.edu.
Example for Login ID: zz999
User ID: zz999@reedleycollege.edu
District Employees
loginID@scccd.edu
Your User ID is your login ID number and @scccd.edu.
Example for Login ID: zz999
User ID: zz999@scccd.edu
Madera and Oakhurst Employees
loginID@scccd.edu
Your User ID is your login ID number and @scccd.edu.
Example for Login ID: zz999
User ID: zz999@scccd.edu
Get back into your account: Why are you having trouble?
Select the first option if you forgot your password, and you will be provided options to reset your password by using information (email or phone number) you provided in MyPortal. If you have not provided additional contact information, then you will need to contact the Help Desk between the hours of 8:00 am - 5:00 pm.
Select the second option if you know your password, but you tried incorrect options too many times. Your account is now locked and you need to unlock it. The steps to unlock your account are nearly the same as to reset your password.
Forgot password: Verification Step 1
The email or phone number used to send the verification code is determined by the information you provided in MyPortal in the Communication Settings. If using the text or call option, you will need to enter the phone number you supplied in the Communication Settings. See hint to know which number.
- Email: An email with a verification code will be sent.
- Text: A text with a verification code will be sent.
- Call: An automated voice call will provide the verification code.
Enter the verification code that was sent to you either by email, text or call.
Choose a new password
Enter your new password. Then enter it a second time to confirm you entered it correctly.
Password Requirements
District users shall create/select passwords according to the following general guidelines.
Password Minimum Length: a password must be no fewer than twelve (12) characters.
The password does not require uppercase and lowercase letters, numbers, or special characters but we strongly recommend your password uses strong password characteristics.
Strong Passwords: strong passwords have the following characteristics:
- Contain a combination of uppercase and lowercase characters; (e.g., a-z, A-Z)
- Are structured as a passphrase (e.g., the phrase might be, “MyFirstCarWasADatsun” or “My_First_Car_Was_A_Datsun”
- Are not based on personal information (e.g., names of family, birth dates, etc.);
- Can contain digits and punctuation characters (e.g., 0-9, !@#$%^&*()_+|~-=\{}[]:”;’<>?,/);
Password History: the reuse or recycling of previously used passwords is prohibited. Some District systems are configured to maintain user password history to prevent this practice.
Success
Your password is now reset. You can return and use your new password to access MyPortal, email, Canvas, and other tools.
